Refund Policy

We want you to be satisfied with VodBolt. Here is our refund policy.

Last updated: January 2025

Satisfaction Guarantee

At VodBolt, customer satisfaction is our top priority. We stand behind the quality of our IPTV service and offer a 7-day satisfaction guarantee to ensure you are happy with your subscription.

Eligibility for Refund

You may request a refund under the following conditions:

  • The refund request is made within 7 days of the original purchase date
  • You have contacted our support team to resolve any technical issues before requesting a refund
  • The service did not perform as described on our website

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Requests made after the 7-day refund period
  • Account suspension due to terms of service violations
  • Issues caused by the user's internet connection or device incompatibility
  • Partial subscription periods already consumed beyond the refund window
  • Reseller panel credits and bulk subscription purchases

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via WhatsApp at +1 (514) 447-7860 or email at [email protected]
  2. Provide your account details and order information
  3. Describe the reason for your refund request
  4. Our team will review your request and respond within 24-48 hours

Refund Processing

Approved refunds will be processed through the original payment method within 5-10 business days. The exact processing time may vary depending on your payment provider.

Contact Us

If you have questions about our refund policy, please reach out to our support team through our contact page or via WhatsApp.